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IFS ENTERPRISE
SERVICE MANAGEMENT

Des solutions complètes pour la gestion des services.

Industry Leading Solutions

Named a leader in the Gartner 2019 Magic Quadrant for Field Service Management for the fourth time in a row, IFS offers world class scheduling and optimization solutions along with unrivalled breadth in service management capability. Equip your business to tackle even the most complex use cases and choose between cloud or on-premise deployment with our software dedicated to helping service-based organizations.

Planification du personnel

IFS Mobile Workforce Management est une solution majeure d’optimisation de la planification des techniciens itinérants permettant une amélioration considérable de la productivité, et de la satisfaction client, tout en réduisant les coûts d’exploitation.

IFS Mobile Workforce Management

Gestion des services sur site

IFS Field Service Management est une solution autonome pour les entreprises qui doivent gérer de grands volumes de demandes de services au quotidien. Cette solution permet, entre autres, la gestion des ordres de travail, des contrats, des garanties, des pièces, et la planification des techniciens itinérants.

IFS Field Service Management

Mobile Field Service

A complete feature-rich toolkit for field engineers, whether locating replacement parts, raising invoices for new jobs, or providing customer quotes on site, deliver service excellence and transform field worker productivity.

Mobile Field Service

Faster smarter customer engagement

Empower your service staff and transform customer engagement with omni-channel contact center and customer service agent desktop solutions from IFS.

Contact Center and Customer Engagement software

AI-powered self-service

Put your customers in control with the latest self-service solutions. From virtual assistants, chatbots and digital portals to knowledge bases and speech recognition, IFS can deliver the optimum self-service solution for your business.

Customer Self-Service

Gestion de la logistique inverse

Améliorer la performance SAV, optimiser les stocks et la logistique, accroître la rentabilité des services de réparations, améliorer la gestion des garanties, automatiser la logistique de retour... tout cela est possible avec la solution de logistique inverse IFS.

IFS Reverse Logistics