Streamline IT Operations with IFS ITOM Software Solutions

IT operations management oversees the delivery and support of IT services, including infrastructure, applications, and networks. It ensures performance, availability, and security.

ITSM is a holistic approach to designing, delivering, managing and continually improving IT services so they align with business goals. It typically includes practices such as incident, problem and change management and a service desk, often guided by frameworks like ITIL, to boost quality, efficiency and user satisfaction.

ESM extends service management principles beyond IT to functions like HR, Facilities and Finance, unifying how internal services are requested, delivered and improved. By standardizing workflows and sharing data across teams, ESM raises productivity, accelerates resolution and improves the employee experience.

IT Asset Management underpins IT Operations Management. Understand why in this guide.