Executive Summary: State of Service 2025 - Manufacturing Transformation Report
Manufacturing is undergoing a defining transformation, shaped by rapid technological advancements, evolving customer expectations, and heightened sustainability demands.
Service has shifted from a support role to a strategic profit engine. But how are manufacturers responding?
Download the executive summary of the State of Service 2025: Manufacturing Transformation Report, created in partnership with Accenture, to explore key findings from 800 global manufacturing leaders. From the mainstream adoption of new service models and the scaling of Industrial AI to workforce shortages and supply chain disruption, this executive summary highlights the trends and challenges shaping the future of service in manufacturing.
Top findings
- %
of manufacturers say new service models are impacting operations, yet only
- %
have fully embedded them.
- %
use AI in service, but nearly three-quarters haven’t scaled it.
- %
of manufacturers face workforce shortages, with varied strategies to close the gap.
