Fife Council
Local authority Fife Council helps business users help themselves
Fife Council has achieved significant efficiencies in terms of both time and resources since launching their Service Catalog through assyst, boosting their IT capabilities.
By implementing IFS assyst, the company has:
- Improved resolution rates
- Created an intuitive interface that mirrors an excellent online shopping experience
- Identified improvement and cost-reduction opportunities with real-time reporting
About Fife Council
As the third largest Local Authority in Scotland, Fife Council delivers more than 900 services throughout the Kingdom of Fife. It is considered one of the most progressive councils in the country, constantly striving to deliver excellent service to the 160,000 households of Fife.
Benefits seen using IFS
- Advanced ticketing system
- Improved resolution rates
- Intuitive interface
- Efficient call assignment
- Management insight