MMG

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MMG transforms global shared business services with assyst


A global leader in the mining sector, MMG needed visibility of services, with a single source of truth to log and track requests in multiple locations and languages across the globe. 


By implementing IFS assyst, the company has:


  • Streamlined operations and facilitated service request management 
  • Enabled staff to manage workflows and requests in multiple languages 
  • Improved overall business experience across the workforce 

  • The assyst process workflows allow us to implement the solution right across the business, and as we grow we can add more and more automation, giving us the visibility of resources required to fulfil the services. This enables us to save time and money, or use resources elsewhere.

About MMG

 

MMG is a global leader in the mining sector, operating copper and zinc mines in Australia, The
Democratic Republic of The Congo and Peru. The organization was founded in 2009 and is headquartered in Melbourne, Australia and listed on the Hong Kong Stock Exchange. MMG’s vision is to be the world’s most respected mining company. The major shareholder of MMG is China Minmetals.

 

Benefits seen using IFS

- Manage workflows and track requests in multiple languages
- 33,900+ incidents and 42,900+ service requests logged in assyst in one year
- 56,000 tasks allocated
- Over 700 decisions approved