Remote Assistance Software

Merged Reality remote assistance software for real-time collaboration 


Remote Assistance software connects remote experts with technicians or customers to help instantly diagnose and solve issues to increase first-time fix rates and eliminate site visits. Capture expert knowledge for onboarding, training and customer service.


Whitepaper: what’s your remote assistance strategy?

Key Considerations to Speed, Streamline, and Modernize Service Delivery


This white paper explores the following topics around the importance of having a strong remote service strategy for field service providers. From beginning the remote service journey to thinking ahead about the future of remote service.


Case study: Munters rolls out IFS remote assistance

In this customer story, learn how Munters, a global leader in energy efficient and sustainable air treatment solutions for demanding industrial applications and agricultural sectors, leveraged the power of IFS Remote Assistance to support both their field and manufacturing operations at a time when Coronavirus was spreading rapidly.


Factsheet: IFS offers the power of remote assistance 

From better utilization of precious resources to reduced truck rolls and lower costs, not to mention a vastly improved customer experience,  remote assistance delivers real value almost instantaneously. IFS Remote Assistance is a merged reality tool that will have an impressive, immediate impact on your business. 

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