Remote Assistance provides technicians with instant access to experts who can help them resolve problems they encounter while working in the field. This remote model allows IFS customers to leverage existing resources efficiently, reduce costs, and increase first-time fix rates.
Faster and more effective remote assistance with IFS Cloud
Being delivered as a fully integrated and embedded component of IFS Cloud makes the Remote Assistance usage and implementation faster and more effective. Utilizing this tool provides value to customers by reducing installation, implementation and overall cost of service and an increase of service capabilities.
Whitepaper: what’s your remote assistance strategy?
Key Considerations to Speed, Streamline, and Modernize Service Delivery
This white paper explores the following topics around the importance of having a strong remote service strategy for field service providers. From beginning the remote service journey to thinking ahead about the future of remote service.
Case study: Munters rolls out IFS remote assistance
In this customer story, learn how Munters, a global leader in energy efficient and sustainable air treatment solutions for demanding industrial applications and agricultural sectors, leveraged the power of IFS Remote Assistance to support both their field and manufacturing operations at a time when Coronavirus was spreading rapidly.
The Power of Merged Reality: How Remote Assistance is Changing the Way We Work, Collaborate & Serve
In this expert discussion, hear a variety of perspectives on the business case for Remote Assistance, what the future holds for its further use, and how to overcome challenges in incorporating the technology into your digital mix. You’ll hear from:
- Roel Rentmeesters, VP of Services at Munters
- Bas de Vos, VP of IFS Labs at IFS
- Dan Baldwin, Sr. Product Manager at Zebra Technologies
- Sarah Nicastro, Creator of Future of Field Service as moderator
This will undoubtedly be a tool that will help us reimagine how we engage and interact with our customers. I believe it is an important piece of the puzzle in our quest to differentiate our service offerings and create new revenue streams.
Roel Rentmeesters, Vice President Services
Factsheet: IFS offers the power of remote assistance
From better utilization of precious resources to reduced truck rolls and lower costs, not to mention a vastly improved customer experience, remote assistance delivers real value almost instantaneously. IFS Remote Assistance is a merged reality tool that will have an impressive, immediate impact on your business.
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