Making Enterprise Service Management happen

How to succeed with ESM

Different service providers inside an organization typically suffer from the same issues that have driven the development of best practices within IT. Too much time is spent on daily firefighting, leaving not enough time for strategic projects.

By applying lessons learned in IT to all service providers, organizations can realize transformational benefits.

In this whitepaper, you can learn:

• What the benefits of ESM are
• How to get to know your service ecosystem
• How to choose your approach for ESM implementation