TOMRA North America

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TOMRA embraces IFS.ai with IFS Cloud


IFS enables data-powered decision-making


Since embarking on a digital transformation project with IFS in 2018, TOMRA has improved first-time fix rates to 96–97%, with a 27% increase in operational efficiency from its initial investment in IFS.


Upgrading to IFS Cloud in 2023, the company runs on an Evergreen platform, removing costly customizations using configuration. This transition was supported by TOMRA’s long-standing managed services partner, Infosys, whose agile and DevOps expertise ensured a smooth migration to the cloud.


Embedded industrial AI is now in use across the business and includes IFS’ powerful What-If Scenario Explorer (WISE) capabilities alongside Planning & Scheduling Optimization (PSO).


Implementation Partner: Infosys

  • “Rather than an employee needing 30 minutes or an hour to sift through the information of an 800-page manual, with Copilot, they can ask a question and in seconds it will return the answer and links to any supporting documents.”
    Daniel Basile
    VP of Field Service, TOMRA North America

To learn more about TOMRA North America's experience with IFS, download their customer story.

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About TOMRA North America

Tomra is a global leader in sorting and recycling technology. 85,000 reverse vending machines capture 48 billion used beverage containers for re-use each year across 60+ markets


Benefits seen using IFS:

  • Global company-wide visibility of performance 
  • First-time fix rates up from 84% to 96-97% 
  • 27% rise in operational efficiency 
  • Legacy customizations replaced with non-invasive configurations and an evergreen platform 
  • AI-powered Copilot forecasted to cut technician onboarding time by up to 50%.
  • Real-time data informing better decision making
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