Retail Aftermarket Services Software Solutions

Q: What is Retail Aftermarket Services Software?

Retail aftermarket services software optimizes aftermarket operations, enabling frictionless service delivery and elevating customer satisfaction and loyalty.

Q: What is Service Management Software?

Service management software brings together the people, processes and tools needed to plan, deliver and improve service—from contact center and customer engagement to field service, scheduling, and parts & repair—so organizations can deliver faster, more reliable outcomes at every moment of service.

Q: What is Remanufacturing?

Remanufacturing is the process of disassembling used products, restoring or replacing components as needed, and reassembling them to meet or exceed original specifications—extending product life, conserving materials and supporting the circular economy.

Q: What is Service Lifecycle Management (SLM)?

SLM manages the end to end service journey for a product or asset—from customer support and service requests to planning, execution, spare parts, warranties and recalls—to maximize uptime, extend asset life and grow profitable service revenue.

Retail aftermarket services are crucial in today's consumer-driven world, where customers expect seamless experiences across all touchpoints. IFS's Aftermarket Services software is designed to meet these expectations, empowering retailers, e-commerce companies, appliance manufacturers, and third-party service providers to optimize their aftermarket operations. By leveraging IFS's omnichannel contact center, reverse logistics, and field service management capabilities, businesses can deliver faster, more reliable outcomes and drive improved customer loyalty and profitability.

Solving the Retail Aftermarket Services Challenges

Enhancing Customer Experience

Streamlining Reverse Logistics and Depot Repair

Optimizing Field Service Operations

Products Tailored for Retail Aftermarket Services

IFS Cloud
IFS Cloud is a unified platform that delivers class-leading solutions across Service Management, Enterprise Resource Planning, and Enterprise Asset Management, tailored to the retail aftermarket industry.
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Field Service Management
IFS Field Service Management (FSM) is the most powerful service planning, tracking, and optimization solution available, enabling retailers to maximize profitable service-based revenue streams.
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Enterprise Service Management
IFS Enterprise Service Management (ESM) extends service management principles beyond IT to functions like HR, Facilities, and Finance, unifying how internal services are requested, delivered, and improved.
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Reverse Logistics & Returns Management
IFS reverse logistics and depot repair automate the return process from entitlement verification to repair resolution, reducing warranty costs and increasing operational velocity.
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Services to Maximize Retail Aftermarket Services Success

IFS Cloud Services
Ensure seamless operations with IFS Cloud Services, providing expert management of your cloud environment, proactive monitoring, and priority support to maximize uptime and performance for your retail aftermarket services.
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IFS Consulting
Transform your retail aftermarket services with IFS Consulting, offering strategic guidance, implementation expertise, and tailored solutions to drive business transformation and achieve operational excellence.
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IFS Success
Achieve rapid time-to-value with IFS Success, providing personalized plans, proactive guidance, and measurable outcomes to help retail aftermarket service providers optimize their operations and achieve long-term success.
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IFS Support Services
Get expert support with IFS Support Services, offering comprehensive assistance, priority support, and proactive monitoring to ensure your retail aftermarket services run smoothly and efficiently.
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Retail Aftermarket Services Success Metrics That Matter

%
increase in customer satisfaction
%
increase in SLA compliance
%
reduction in parts delivery lead time

Trusted by Retail Aftermarket Services Leaders

IDC MarketScape
Worldwide Field Service Management Applications 2023-2024 Vendor Assessment
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IDC MarketScape
Worldwide Remanufacturing Management Software 2024 Vendor Assessment
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Forrester
The Total Economic Impact™ Of IFS Solutions Deployed In The Cloud.
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