Makino

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Makino closes the skills gap and boosts service with AI


Global CNC machining leader modernizes support and sees 15% boost in remote resolutions


Makino, a global leader in advanced CNC machining centers, turned to IFS and Aquant AI to modernize its service operations and tackle a growing skills gap. Following the pandemic, Makino reimagined its workforce enablement strategy, blending enhanced training with AI-driven support. Through the “Ask Makino” button within IFS Field Service Management, engineers now get instant, context-specific answers pulled from 20 years of service data. This shift has not only boosted job completion speed and reduced internal lost costs by up to 15%, but also laid the foundation for customer self-service and smarter, round-the-clock triage.


  • “Now our engineers just ask a plain language question and Aquant will hunt down the answer, quickly. It’s a big wow factor.”
    Ken Creech
    Director of Customer Support, Technical Operations – Americas, Makino

To learn more about Makino's experience with IFS, download their customer story.

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About Makino

Makino is a global provider of advanced CNC machining solutions, serving the aerospace, automotive, and medical device industries across 41 countries with over $1.5 billion in annual revenue.


Benefits seen using IFS

  • 15% increase in remote resolution
  • Reduced internal lost costs by 10–15%
  • Instant AI-powered service guidance
  • Customer self-service enabled
  • Closed skills gap for new technicians
  • Improved job speed and first-time-fix rate
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