What is the connection between Agentic AI and
Digital Workers?
Agentic AI is the “smart layer” that understands your business, connects the dots across systems, and makes decisions on its own safely, reliably, and in ways you can audit and trust.
Digital Workers get real work done - handling customer orders, coordinating supplier communications, monitoring parts and inventory, or dispatching teams. With Agentic AI powering them, they don’t just follow rules, they adapt, decide, and act in real time.
Together, this combination lets your teams focus on high-value work while operations run faster, smarter, and more efficiently. And because they’re purpose-built for regulated, asset-intensive sectors, they operate with the security, governance, and compliance controls you need.
"IFS has strength in the breadth of service capabilities that incorporate AI, machine learning and IoT, and has been able to incorporate these tools into an Industrial AI offering that drives improved service operations and outcomes."
Aly Pinder
Research Vice President – Worldwide Aftermarket Services Strategies at IDC
Aly Pinder
Research Vice President – Worldwide Aftermarket Services Strategies at IDC
Why this matters.
AI that operates, not just observes.
Various reports and industry-wide data show that teams spend up to 40% of their time on manual, repetitive, and complex tasks.
IFS Agentic AI is built for asset- and service-intensive environments, where uptime, safety, and accuracy aren't optional.
That’s why our digital workers:
- Augment your team by working 24/7, 365 days a year
- Are trained on your context and processes from day one
- Access 65+ pre-built connectors to move data seamlessly across multiple systems
Whether you’re bringing on the Supplier Order Manager, Operations Analyst or Material Replenisher, each digital worker boosts your team’s efficiency by at least 30%, freeing them to focus on outcomes, strategy, and delivering greater customer value.
Available within IFS.ai
Native to IFS, built for your ecosystem.
IFS Digital Workers are fully integrated within the IFS.ai platform, yet operational outside of it.
- Each digital worker template is ready for your data and comes with domain-specific LLMs.
- Implementation takes place within 4-6 weeks, not months.
- 65+ native integrations include ERP, email, content management, and other enterprise systems.
See Digital Workers in action.
Curious to see how this could impact your business?
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IFS.ai enables the world's most progressive industrial companies orchestrate complexity and automate workflows with agentic Al so they can deliver when it really matters to their customers - at the Moment of Service.
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