Hull City Council Case Study

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Hull City Council excels at Enterprise Service Management, enhancing experiences for 14,000 employees


Council transforms Service Desk, shifting 78% of call logging online, consolidating separate databases into one, and freeing up a third of storage capacity to reduce costs. 


By implementing IFS assyst, the company has:


  • Established a single source of truth with a central, secure CMDB 
  • Increased data accuracy for support staff 
  • Improved service desk efficiency