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Transformational Service Management

Deliver service excellence and optimize your workforce efficiency with the world’s leading service management solution.

Faster smarter customer engagement

Empower your service staff and transform customer engagement with omni-channel contact center and customer service agent desktop solutions from IFS.

Contact Center and Customer Engagement software

Solutions Service Management CE Gated

Complete, connected field service management

Make even the most complex service simple with complete field service solutions from IFS. From assets and parts to contracts, invoicing and warranty - remove your manual processes and give your service staff complete visibility.

Field Service Management

Solutions Service Management FSManagement Intro

Mobile Field Service

A complete feature-rich toolkit for field engineers, whether locating replacement parts, raising invoices for new jobs, or providing customer quotes on site, deliver service excellence and transform field worker productivity.

Mobile Field Service

Solutions Service Management FS Mobility Intro

Remote Assistance to share expertise instantly

Our merged reality solution connects remote experts with technicians, engineers or customers, to help instantly diagnose and solve issues.

Remote Assistance

Remote Assistance

Reverse Logistics and Depot Repair

Maximize efficiency and Improve visibility: IFS makes it easy by managing all reverse logistics and depot repair processes as part of a single seamless solution.

Reverse Logistics and Depot Repair

Solutions Service Management RL Intro

AI-powered scheduling optimization

World-class scheduling and planning optimization software for high volume, volatile and complex service needs. From real-time intraday optimization to long term “What If” scenario planning, transform your workforce efficiency with IFS.

Workforce scheduling and planning

Solutions Service Management SO Intro