PHS Group
PHS boosts productivity by 40% with IFS AI-powered scheduling
IFS PSO helps PHS automate technician scheduling and increase service consistency, cutting costs and emissions.
PHS Group, a leading UK provider of hygiene and workplace services, used IFS Planning and Scheduling Optimization (PSO) to transform its technician scheduling.
With its field engineers completing 5 million+ visits annually, PHS replaced manual planning with AI-powered automation—eliminating next-day route planning and improving average jobs per day from 18.5 to over 26, with top performers reaching 35+. This 40% productivity increase helped PHS avoid 100+ new hires, reduce travel time and emissions, and improve work-life balance for drivers. Real-time adaptability ensures missed jobs are auto-flagged and re-routed, while service consistency has improved by over 40 percentage points, supporting PHS’s shift toward outcome-based service delivery.
To learn more about PHS Group's experience with IFS, download their customer story.
About PHS Group
PHS Group is a UK leader in workplace hygiene services, including washroom, floorcare and healthcare solutions.
Benefits seen using IFS
- 40% increase in technician productivity
- Over 100 new hires avoided
- 95% of jobs scheduled automatically
- 40+ point rise in on-the-day delivery
- Driver route planning eliminated
- Reduced environmental impact