Remote Assistance

Merged Reality for Real-time Collaboration

Remote Assistance provides technicians with instant access to experts who can help them resolve problems they encounter while working in the field. This remote model allows IFS customers to leverage existing resources efficiently, reduce costs, and increase first-time fix rates.

Whitepaper: what’s your remote assistance strategy?


Key Considerations to Speed, Streamline, and Modernize Service Delivery

 

This white paper explores the following topics around the importance of having a strong remote service strategy for field service providers. From beginning the remote service journey to thinking ahead about the future of remote service.

 

Case study: Munters rolls out IFS remote assistance


In this customer story, learn how Munters, a global leader in energy efficient and sustainable air treatment solutions for demanding industrial applications and agricultural sectors, leveraged the power of IFS Remote Assistance to support both their field and manufacturing operations at a time when Coronavirus was spreading rapidly.

Factsheet: IFS offers the power of remote assistance 


From better utilization of precious resources to reduced truck rolls and lower costs, not to mention a vastly improved customer experience,  remote assistance delivers real value almost instantaneously. IFS Remote Assistance is a merged reality tool that will have an impressive, immediate impact on your business. 

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