Service Industry Solutions

Accelerate growth and deliver innovation in your service business  


From a shortage of skilled techs to rising customer expectations, the pressure on service providers has never been greater. With IFS, you have all the service management technology you need to innovate your business and gain the competitive edge. 

  • Managed Services 
  • Property & Facilities Services
  • Retail Aftermarket Services 
  • Transportation & Logistics
  • Testing Inspection Certification (TIC)

Transforming Managed Services

Your customers need their managed services provider to evolve past break/fix support to deliver innovative services and meet the most demanding SLAs. Discover what IFS can do to transform your service business.


Take control of your field workforce

33% increase in technician productivity and over 60% increase in SLA compliance – with IFS you have all the tools to innovate your service contracts and reduce your operational costs.


Retail aftermarket service

Deliver a seamless experience and streamline operations with service management returns and repairs.


Transportation & Logistics

Drive productivity, deliver on SLAs and accelerate your service business to outcome-based success.


Transforming a complex workforce

TIC organizations have unique challenges carrying out work within a complex, reactive environment. See how IFS technology can play a vital role in increasing efficiencies while driving down costs.

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Your Guide to a Successful IFS Service Management Implementation

With every customer implementation, we welcome a new member to the IFS family. Working together, we help you reduce risk, cost, and time while optimizing outcomes and achieving the KPIs that matter most to your business.

IFS is positioned in the Leaders Category in the IDC MarketScape for FSM

We are proud to retain our position in the Leaders Category of the IDC MarketScape: Worldwide Field Service Management Applications 2023-2024 Vendor Assessment.

Within the report IDC highlight IFS’ strengths in AI powered Planning and Scheduling Optimization and our multi-focused field service offering that can meet the needs of resource, customer, outcome, project, and asset-centric environments.


Solutions and capabilities for service industries

  • Service Management for Service Industries

    IFS service management software solutions enable your organization to optimize its current processes and enhance revenue streams across the entire service lifecycle.

    IFS has been placed highest for Ability to Execute and furthest for Completeness of Vision and for the 7th time in a row, has been named a Leader in the 2022 Gartner®️ Magic Quadrant™️ for Field Service Management.  This accolade helps strengthens IFS’ position as a global player satisfying the many complex service needs of multi-national organizations.

    IFS offers end to end service management solutions for service organizations; from workforce planning & scheduling to work order management and contracts parts and inventory management, IFS cloud software delivers service excellence every time.  Our service management software offers optimum control across the complete service lifecycle.

  • ERP for Service Industries

    ERP for Service Industries can help businesses to optimize their processes and improve overall functions such as manufacturing, marketing, sales, order processing & management, operations, finance, human resources and a lot more.  ERP industry management software is an essential addition to any successful service management business, doing much of the heavy lifting hence allowing your organization to focus on what matters most.

    Digital technology advances have led to automation meaning that previous manual tasks can now be systemised via clever software.  A good service industry management software utilises the latest processes making it a must-have resource that can help your business remain current and competitive.

    IFS offers scalable ERP software for the service industry to ensure that your business gains and retains its competitive edge regardless of other external factors.   

  • EAM for Service Industries

    EAM for service industries enables the lifecycle management of an asset.  It is an essential requirement for modern, complex businesses that want to stay ahead of the game.

    As organizations are becoming more technologically aware, the need to adopt an EAM system has become much more important.  EAM cloud software can help with insight, detecting potential issues and making more informed decisions.  It can assist with cost reduction, quality and productivity improvements, thereby optimizing asset utilization.

    IFS is a Customers’ Choice in Enterprise Asset Management Software.  We can help your organization to monitor its assets health, improve productivity and increase operational efficiency with our asset management solutions.

Case Studies

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