Field service management buyer's guide for manufacturers

“This guide is a smart starting point for manufacturers looking to implement or replace their FSM solution. It highlights the critical capabilities, real-world challenges, and technology considerations needed to cut through complexity and make a confident, future-ready decision.”

Aly Pinder
Research Vice President, Worldwide Aftermarket Services Strategies
IDC

Field Service has evolved beyond traditional break-fix models. Leading manufacturers are leveraging Industrial AI, IoT, and automation to predict, prevent, and optimize every aspect of service delivery.

But with so many options available, how do you choose the right Field Service Management (FSM) solution to scale your business and ensure long-term success? This Buyer’s Guide breaks down the key factors to consider, helping you select a platform that enhances efficiency, drives profitability, and delivers superior customer experiences.

Download the guide to discover:

• The must-have capabilities that define best-in-class FSM solutions
• How Industrial AI-driven automation and predictive analytics are redefining service
• Key considerations for seamless implementation and system migration
• How to align your technology investment with long-term service growth and adaptability

Make sure your FSM solution works for you—not against you. Download the guide now!