State of Service 2025: Manufacturing Transformation Report

• 94% of manufacturers say new service models are impacting operations, yet only 25% have fully embedded them.
• 96% use AI in service, but nearly three-quarters haven’t scaled it.
• 98% of manufacturers face workforce shortages, with varied strategies to close the gap.

How do you compare?

The State of Service 2025 Report, created in partnership with Accenture, reveals how 800 manufacturing leaders across seven global markets are navigating disruption, scaling key technologies like Industrial AI, and rethinking service models to future-proof operations.

Download it today to:

• Benchmark your strategy: See how peers are tackling servitization, AI adoption, sustainability, workforce shortages, and supply chain disruption.
• Learn from global peers: Compare priorities and trends across the US, UK, France, Japan, DACH, Nordics, and the Middle East.
• Act with confidence: Get actionable insights and takeaways to set your next priorities.

Fill in the form to get your copy of the full report and see how your organization measures up.