American Electric Power

The evolution of meter reading with IFS MWM

IFS enabled American Electric Power’s digital transformation
AEP underwent a significant technological transformation in its field operations over a span of nearly two decades. With IFS they moved from paper-based processes to advanced digital solutions. Since 2002, AEP has been using the IFS Mobile Workforce Management meter reading solution to further advance their field operations.

Overall, their digital transformation journey has enhanced productivity, safety and efficiency in their field operations. 


Assets Type:


"The IFS MWM solution helped AEP to eliminate these manual and resource-intensive procedures for route management. For electric, gas and water meters, the system provides utilities with the ability to automatically coordinate route splits and sizes, optimally rebalance routes, identify the most costly reads in the system and generate reports for improved visibility into route performance."

About American Electric Power

With operations in 11 states, Ohio based American Electric Power (AEP) ranks among the nation's largest generators of electricity and owns the largest electricity transmission system in the U.S.,
which delivers electricity to more than 5 million customers.

Benefits seen using IFS


  • Automatically coordinate routes in real-time and optimally rebalance routes without any manual intervention
  • Lower the cost of reading and maintaining meters 
  • Increase productivity, accuracy and safety by automating meter reading operations

Visit Website:

Related Customer Stories

    Back to customer directory
back to top back to top haut de page