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Babcock Customer Story
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Armstrong International
Armstrong International increases operational efficiencies with IFS
IFS has been supporting their operations since 2008 for Order to Cash and Procure to Pay business flows.
Initially Armstrong had multiple ERP systems which they consolidated onto a single IFS instance to improve efficiency.
Armstrong leveraged IFS for order management, CRM integration, and data continuity, significantly improving customer interactions. They also relied on IFS during a talent transition, mitigating the impact of a significant employee retirement wave by ensuring standardized operations.
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"In general, as a company we started to get more globalized. With IFS, operations became connected, quickly bringing our people and our data together."
Global Director of IT at Armstrong
Armstrong International
Armstrong International, Inc. (AII), founded in 1900, is a privately held, U.S. multinational manufacturer of intelligent system solutions for steam, air and hot water utility applications. Headquartered in Three Rivers, Mich., it operates sales, manufacturing and seminar facilities around the world. ‘Armstrong’ is a registered trademark of Armstrong International, Inc.
Benefits seen using IFS:
- Centralized order management system
- Accurate, real-time data
- Profitable services offerings
- Consolidated financials across divisions
