"Implementing a highly flexible intelligent desktop has helped develop Balfour Beatty Workplace’s pool of agents into a network of client experts.."
General Manager at Balfour Beatty Workplace NOC
Engie (known as GDF Suez prior to April 2015) is a French multinational electric utility company, headquartered in La Défense, Courbevoie, which operates in the fields of electricity generation and distribution, natural gas, nuclear and renewable energy.
Benefits seen using IFS
- 18% improvement in response rates within the first 6 months alone
- 25% reduction in rectification payments
- 28% improvement in planned maintenance performance SLAs
- £515k cost savings in just 9 months through efficiency savings and penalty reductions