IFS helps Proximus deliver better customer experience

Antonietta Mastroianni describes the benefits Proximus are gaining with their IFS Cloud solution.
In this Q&A, Antonietta outlines how Proximus has adapted to better meet the challenges of a diverse market. Proximus are focused on customer experience and are investing into performance and quality improvements to ensure adoption by customers. Implementing IFS Cloud allowed them to better support and achieve operational efficiency. IFS are helping to support the improvement of employee and customer experience through efficiency, replacement of legacy systems and higher levels of automation.

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“We are able to reach a high level of efficiency, being based on a cloud solution that allows us to be legacy free, to be efficient and to reach a very high level of automation”

Antonietta Mastroianni

Chief Digital & IT Officer at Proximus

About Proximus

Proximus are the leading telecom operator in Belgium, serving both B2C and B2B customers.


IFS benefits:

  • Improved employee experience
  • Deliver better customer experience
  • Increased efficiency
  • Replacement of legacy systems
  • Achieve high levels of automation

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