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RCJY
RCJY: Unifying service operations across five cities
Transforming Service Delivery Across Five Cities with a Unified ITSM Platform
RCJY transformed service delivery across five cities by unifying IT operations with IFS assyst. The shift improved efficiency, reduced ticket resolution time by 10%, and boosted user satisfaction to 95%. With centralized systems, automated workflows, and seamless integration, RCJY now delivers consistent, high-quality services across departments, setting a benchmark for digital transformation in public sector operations.
“This wasn’t just a technical project. It was a collaborative experience. The strong coordination between RCJY and IFS was the key to overcoming the challenges and delivering a solution that truly works for us."
IT Services Support Section Manager
About RCJY
RCJY oversees industrial, healthcare, and education services across five Saudi cities, supporting 14,000+ users with digital operations.
Benefits seen using IFS
- 25% increase in ticket volumes, reflecting stronger user engagement
- 10% reduction in resolution times with centralized SLAs
- 95% customer satisfaction in the first quarter after go-live
- 17% drop in routine execution time through automation
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