Remote Assistance

Faster and more effective remote assistance with IFS Cloud

Being delivered as a fully integrated and embedded component of IFS Cloud makes the Remote Assistance usage and implementation faster and more effective. Utilizing this tool provides value to customers by reducing installation, implementation and overall cost of service and an increase of service capabilities.

The Power of Merged Reality: How Remote Assistance is Changing the Way We Work, Collaborate & Serve

In this expert discussion, hear a variety of perspectives on the business case for Remote Assistance, what the future holds for its further use, and how to overcome challenges in incorporating the technology into your digital mix. You’ll hear from:

• Roel Rentmeesters, VP of Services at Munters
• Bas de Vos, VP of IFS Labs at IFS
• Dan Baldwin, Sr. Product Manager at Zebra Technologies
• Sarah Nicastro, Creator of Future of Field Service as moderator 

Aerospace & Defense

Allow team members to collaborate over distances to diagnose, solve and validate issues in a common view. Support customers, technicians or engineers in inaccessible locations, anytime, anywhere.

Energy, Resources & Utilities

Remote Assistance delivers a merged reality solution to diagnose and resolve issues remotely. Your experts can be anywhere instantly, significantly improving asset uptime.

Service Industries

You can completely reimagine how you do business with the ability for any of your employees to be anywhere, instantly. Remote assistance can maximize the reach of experienced technicians.

Telcommunications

From better utilization of resources, reduced truck rolls and a vastly improved customer experience, remote assistance delivers real value almost instantaneously to the telecommunications industry.