ACCO Engineered Systems Customer Story
Share:
IFS Planning Scheduling and Optimization boosts productivity by 25%
IFS PSO delivers 4.36x ROI in 18 months
Konica Minolta provides document management, industry printing and video solutions for the connected workplace, with 770 field service engineers supporting 430,000 customers across Europe.
In the UK, Konica Minolta moved from manual dispatch to automated scheduling with IFS PSO, increasing productivity between 20-25%, closed incidents per technician by 17% and fuelled a 21% rise in meeting SLA agreements. Since implementing IFS PSO, the average number of daily jobs completed by engineers has risen by 25%.
“The savings with IFS PSO represent not only significantly greater productivity but also translate into both cost and sustainability benefits.”
Senior Consultant, Konica Minolta BEU Service and Support
About Konica Minolta
Konica Minolta currently have around two million customers in 150 countries. The company is a leading provider of digital workplace services, commercial and industrial printing, and optical systems for industrial use.
IFS benefits:
- 83.5% of service calls scheduled automatically
- Dynamic scheduling of all service visits within 12-15 seconds
- 17% increase in closed incidents per technician
- 21% rise in meeting SLA agreements
- 25% rise in daily service calls completed
- Reduction in fuel costs and CO2 emissions
Konica Minolta are Transforming Field Service Management with IFS
Navigating the Next Generation Field Service Transformation Journey with IFS
Join Ged Cranny, Senior Service Consultant at Konica Minolta, as he shares the remarkable journey of implementing IFS's Next Generation Field Service solution. Ged discusses the challenges faced in harmonizing processes across diverse national operating companies, the selection process, and the ultimate decision to partner with IFS. Discover how IFS's commitment to listening, inclusivity, and innovation aligned seamlessly with Konica Minolta's vision.
