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PHS boosts productivity by 40% with IFS AI-powered scheduling
IFS PSO helps PHS automate technician scheduling and increase service consistency, cutting costs and emissions.
PHS Group, a leading UK provider of hygiene and workplace services, used IFS Planning and Scheduling Optimization (PSO) to transform its technician scheduling.
With its field engineers completing 5 million+ visits annually, PHS replaced manual planning with AI-powered automation—eliminating next-day route planning and improving average jobs per day from 18.5 to over 26, with top performers reaching 35+. This 40% productivity increase helped PHS avoid 100+ new hires, reduce travel time and emissions, and improve work-life balance for drivers. Real-time adaptability ensures missed jobs are auto-flagged and re-routed, while service consistency has improved by over 40 percentage points, supporting PHS’s shift toward outcome-based service delivery.
“Using IFS PSO, we’ve taken the average jobs per day from 18.5 to over 26, with some technicians completing over 35 jobs per day.”
Head of Logistics, PHS Group
About PHS Group
PHS Group is a UK leader in workplace hygiene services, including washroom, floorcare and healthcare solutions.
Benefits seen using IFS
- 40% increase in technician productivity
- Over 100 new hires avoided
- 95% of jobs scheduled automatically
- 40+ point rise in on-the-day delivery
- Driver route planning eliminated
- Reduced environmental impact
