Monday, July 6, 2020
Alfa Laval drives service excellence with IFS Remote Assistance
Merged-reality field service solution from IFS rolled out to Alfa Laval technicians in six weeks
London, July 6, 2020 – IFS, the global enterprise applications company, announces that Alfa Laval, a world leader within the key technology areas of heat transfer, separation and fluid handling, has deployed IFS Remote Assistance™, a collaborative merged-reality software that blends two real-time video streams into an interactive environment.
Driven by a long-term, company-wide servitization initiative, Alfa Laval’s search for a modern solution for remote guidance took on a new urgency as the impact of COVID-19 made itself felt.
To ensure service levels and business continuity in areas where travel is banned or social distancing is required, the company selected IFS Remote Assistance. The solution allows two users to collaborate and interact in real-time while telestrating, freezing images, using hand gestures, and even adding real objects into the merged reality environment—whether that’s supporting technicians in the field or customers directly.
“We see service as a key enabler of differentiation that has a critical impact on customer experience,” said Jens Pulczynski, Manager Global Service Operations, Alfa Laval. “We chose IFS based on its strong technology and the long-term vision of the company. Our customers have been 100 percent satisfied with the introduction of IFS Remote Assistance and impressed by the way it enabled us to continue serving them. As we recover from the crisis and return to more normal operations, we are convinced that our use of the solution will evolve from business continuity to business transformation.”
Elni Kullmer, Managing Director, IFS Nordics, added, “Across all industries, we are working with forward-thinking companies like Alfa Laval to extract useful learnings from how they are managing through the coronavirus pandemic. Eliminating unnecessary travel, improving customer service efficiency, and providing tools for remote work are things that will continue to benefit all service-oriented businesses long after the immediate threat of the virus is gone—and we will be here to help them realize these benefits.”
Find out more at www.ifs.com/remote-assistance.
About Alfa Laval
Alfa Laval is active in the areas of Energy, Marine, and Food & Water, offering its expertise, products, and service to a wide range of industries in some 100 countries. The company is committed to optimizing processes, creating responsible growth, and driving progress – always going the extra mile to support customers in achieving their business goals and sustainability targets.
Alfa Laval’s innovative technologies are dedicated to purifying, refining, and reusing materials, promoting more responsible use of natural resources. They contribute to improved energy efficiency and heat recovery, better water treatment, and reduced emissions. Thereby, Alfa Laval is not only accelerating success for its customers, but also for people and the planet. Making the world better, every day. It’s all about Advancing better™.
Alfa Laval has 17,500 employees. Annual sales in 2019 were SEK 46.5 billion (approx. EUR 4.4 billion). The company is listed on Nasdaq OMX.
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.
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