From workforce scheduling to ITSM, from parts logistics to contract management: a complete solution to innovative IT services, slash operational costs and transform client experience.
Evolve past break fix. Embrace the future of service delivery today
Your customers need their managed services provider to deliver innovative services and meet the most demanding SLAs. Download the eBook to learn how IFS service management solutions can enable you to accelerate growth and make service your competitive advantage.
Making complex service simple
Improve technician productivity by 33%, transform SLA compliance and guarantee first-time fix, all with planning and scheduling from IFS. Find out more in this 3-minute video.
What-If Scenario Planning
Are you struggling to look ahead, predict and plan your service operations? How much cost saving could you derive from territory rebalancing? Discover how IFS can help you plan your service operations of the future
Here’s what customers are saying
Park Place Technologies support 21,500+ customers in 154+ countries in 170+ languages. Thanks to IFS, they thrived during the pandemic and delivered on customer outcomes.
Old ITSM tools can be hard to manage and expensive to administer and justify within the business. Learn how Saudi Arabia’s fastest-growing bank achieved full standards compliance.
One of the fastest growing UAE businesses, Emirates Advanced Investment Group, reduced SLA compliance from 5–7 days to <1.
Retailer achieved 50% increase in home delivery accuracy, savings of over £835,000 with automatic redirect and 20% improvement in employee satisfaction in less than 18 months.
“IFS assyst is an end-to-end IT Service Management tool which has allowed us to manage our IT services effectively and professionally.”
Service Desk Supervisor,
Emirates Advanced Investment Group
“We were looking for a flexible system which encompassed all our activities and tied them to Asset Management. Realistically, we wouldn’t have been able to do that without IFS assyst.”
Infrastructure Strategy Principal Officer,
“IFS assyst helped us gain a £3.1million benefit to the business through the tracking and facilitation of over 500 customer-focused service improvements from cost saving, customer retention and increased orders.”
Change Management Team Leader,
One of the UK’s largest online retailers
“As an organization we grew up with a very strong field engineering workforce, but as you scale and you grow, you need to be able to optimize that workload and that growth and start to use digital infrastructure to deliver on that service capability. After deploying and standardizing on IFS as our platform across the globe, we really started the journey of our digital first capability.”
Executive vice president for global service delivery,
Park Place Technologies