Enterprise Service Management (ESM) Software Solutions
Transform the delivery of internal services in your business for improved employee experience and customer satisfaction
Delighting your customers at the moment of service relies on an efficient enterprise and engaged employees. Simple and central access to services is essential for optimizing workflows and maximizing revenue and margins while motivating employees.
Deliver best-in-class service with IFS assyst ESM software
Your customers are consumers. Your employees are too. Both have increasing expectations. Delivering service excellence to your employees simply and quickly, using automation and collaboration, enables your employees to better service your customers.
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Level up from IT Service Management to ESM software
Automate the routine to create seamless, faster service delivery. Now IT, HR, Facilities and other teams have the time to work on the strategic projects that will make a difference — building the future shape of your organization.
Reduce your service delivery costs with IFS assyst
In many organizations, corporate services live in the dark. Unmonitored, unmeasured, neglected. Streamline back-office service teams to reduce costs and accelerate delivery. Increase visibility, monitor demand, align resource, improve the experience.
Genuine low total cost of ownership with built-in agility
Simple pricing for cost effective deployment of scalable ESM software across your organization. Genuine no-code service set-up, management, ease-of-use, and change, with fuss-free upgrades typically in a few hours.
Capabilities
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ITSM software powers ESM
IT Service Management software (ITSM) is how IT builds/sources, manages, maintains, and continuously improves reliable technical services that fit together to automate work across other departments.
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ITOM enables ITSM
IT Operations Management (ITOM) software manages the processes, availability, capacity and provision of the apps, servers, mainframes, databases, networks, and other technical aspects that work together to deliver the services that power your organization.
Service transformation is a journey. Maximize the value of your service management solution
IFS has decades of experience that we share as part of our tiered service offerings to deliver value to you, based on the needs, demands and maturity of your organization.