Enterprise Service Management (ESM) Software

Q: What is Enterprise Service Management (ESM)?

ESM extends service management principles beyond IT to functions like HR, Facilities and Finance, unifying how internal services are requested, delivered and improved.

Q: What is Service Lifecycle Management (SLM)?

SLM manages the end-to-end service journey for a product or asset---from customer support and service requests to planning, execution, spare parts, warranties and recalls---to maximize uptime, extend asset life and grow profitable service revenue.

Q: Bridging the Gap: ESM and ITSM for Supply Chain Management in Manufacturing

In a critical moment marked by worldwide disruptions and an unyielding call for operational excellence, the manufacturing sector faces a decisive crossroads. For those at the helm of this industry, the crucial skills of navigating challenges with resilience and fostering innovation have never been more vital.

Q: The quest towards service-driven manufacturing

Experience the shift from products to experiences with Enterprise Service Management. ESM harmonizes people, processes, and technology to transform every interaction into a seamless, connected journey that drives innovation, reliability, and lasting customer relationships. Discover how to orchestrate your own service symphony.

IFS Enterprise Service Management software unifies internal service delivery across your organization with a single solution. It streamlines processes, accelerates resolution, and connects seamlessly with IFS Cloud reducing costs, improving visibility, and delivering measurable value at every customer touchpoint.

Why Choose IFS Enterprise Service Management

Unified Service Operations

Connected operations with IFS Cloud for faster, smarter service delivery

End-to-end service with IFS Advanced Case Management

Enterprise Service Management Features That Drive Results

Unified Service Experience
IFS assyst centralizes all service requests and support functions in one intuitive platform streamlining communication, improving visibility, and ensuring consistent service delivery across IT and business departments.
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Intelligent Workflow Automation
Automate repetitive tasks and approvals with built-in workflows to boost productivity, reduce errors, and accelerate service fulfillment across the enterprise.
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Real-Time Insights and Reporting
Gain full visibility into service performance with real-time analytics and dashboards—empowering data-driven decisions that enhance efficiency, compliance, and customer satisfaction.

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No-Code Configuration and Integration
Easily adapt and scale with no-code tools and seamless integrations enabling rapid deployment in weeks not months, reduced IT dependency, and faster time-to-value across all business functions.
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Services to Maximize Enterprise Service Management Success

Boost adoption and realize value with IFS Success
Maximize the value of your ESM software implementation with IFS Success. Our experts ensure successful adoption, proactive guidance, and measurable results to drive operational excellence and long-term business success.
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The reliability your ESM solution needs
IFS Cloud Services delivers a secure, scalable, and reliable environment for your ESM solution. It ensures high performance and uptime while freeing organizations to focus on their core business.
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Benefit from expert ESM guidance
IFS Consulting Services helps organizations optimize their ESM processes and implement IFS solutions effectively. Our experienced consultants provide tailored guidance to ensure successful project delivery and long-term success.
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Comprehensive support for IFS ESM
IFS Support Services provides comprehensive support for your ESM solution, ensuring timely assistance and minimal downtime. Proactive monitoring, fast issue resolution, and continuous improvement keep your system performing at its best.
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Trusted advisors

Analyst Report
IFS assyst named a leader and a fast mover for ITSM and ESM
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Forrester
Forrester - The Total Economic Impact™ Of IFS Solutions Deployed In The Cloud
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Analyst Report
IFS assyst achieved PeopleCert accreditation for 16 ITIL®4 practices
PeopleCert's accreditation is an official verification that our solution adheres to ITIL best practices and our commitment to uphold the qualifications
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