Rising customer expectations, shifting business models and disruptive competitors have made service a key component and differentiator for future success and growth. But with a lack of visibility across organizational platforms and legacy systems, telcos are struggling to deliver on their SLA’s, meet customer demand and manage operational efficiencies.
IFS Cloud for Telecommunications
IFS uniquely provides an agile, composable platform able to address the complex and changing needs of organizations that address the full service, projects, and assets lifecycle. Unlike other vendors, IFS can uniquely provide both class-leading field service management capabilities and address the complex needs of organizations whose businesses revolve around any combination of service, assets, and projects —all from a single platform addressing the full-service lifecycle..
Enhance customer experience with an end-to-end service management platform
IFS End to end service capabilities resolve slow response times and poor service because 1 single system manages complete end to end service request – from contract centre through to mobile tech. IFS have helped customers achieve a 50% reduction in average request handling time and a 20% improvement in service agent operational effectiveness.
Transform workforce productivity & efficiency with advanced scheduling
Optimizing the productivity of your field workforce while delivering a great experience for your customers is ever more challenging in today’s on-demand economy. IFS’s world-class real-time scheduling and optimization tool uses AI and advanced algorithms to transform the efficiency of your workforce, seeing an increase of 28% more service jobs completed per day
Manage the entire asset lifecycle & Performance Management in one platform
IFS is built for today’s asset-intensive businesses. Powered by the latest in machine learning, augmented reality, and digital twin technology, our solution lets you manage the entire asset lifecycle, from commissioning to decommissioning. IFS listed as #1 in Gartner® Global EAM Market Share 2021 By Revenue
MindFuel for Telecommunications
Meeting CX Pressures while optimizing productivity
In this panel of thought leaders across the telecommunications and service landscape, you'll learn about the pressures reshaping the telecommunications industry, the shift from commodities to service, and where smart software can set you up to lead.
Here’s what customers are saying
Saudi Telecom Company
IFS’s leading workforce scheduling solution to radically improve the efficiency of 5,000 field service engineers.
Eltel Norway selects IFS and Accenture to improve the efficiency of 500+ service technicians.
BSkyB are managing their complex supply chain with ease and the BSkyB and IFS partnership is going from strength to strength.
Network Roll-Out (NRO) Solution Value Proposition
IFS uniquely provides a single platform able to address the complex needs of organizations whose business model revolves around any combination of service, project and asset.
“The IFS Mobile Workforce Management solution has speeded up response time and helped us improve service levels.”
Director of Field Operations,
“IFS will give our technicians the tool they need to optimize the way we work, engage in continuous improvement, and facilitate interaction with all customers.”
Managing Director of
“What attracted us to IFS, besides the broad and deep functional capabilities of its software, was its customer-first approach. IFS is an agile, collaborative and trustworthy partner for STC.”
General Manager Enterprise Enablement,
Jamel Alshahri,Saudi Telecom