Telecommunications

Managing the full service and asset lifecycle in a single scalable platform with IFS Cloud

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Rising customer expectations, shifting business models and disruptive competitors have made service a key component and differentiator for future success and growth. But with a lack of visibility across organizational platforms and legacy systems, telcos are struggling to deliver on their SLA’s, meet customer demand and manage operational efficiencies.

 
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Enhance customer experience with an end-to-end service management platform

IFS End to end service capabilities resolve slow response times and poor service because 1 single system manages complete end to end service request – from contract centre through to mobile tech. IFS have helped customers achieve a 50% reduction in average request handling time and a 20% improvement in service agent operational effectiveness.

Transform workforce productivity & efficiency with advanced scheduling

Optimizing the productivity of your field workforce while delivering a great experience for your customers is ever more challenging in today’s on-demand economy. IFS’s world-class real-time scheduling and optimization tool uses AI and advanced algorithms to transform the efficiency of your workforce, seeing an increase of 28% more service jobs completed per day

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Manage the entire asset lifecycle & Performance Management in one platform

IFS is built for today’s asset-intensive businesses. Powered by the latest in machine learning, augmented reality, and digital twin technology, our solution lets you manage the entire asset lifecycle, from commissioning to decommissioning. IFS listed as #1 in Gartner® Global EAM Market Share 2021 By Revenue

 

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