Telecommunications (Telco)

Managing the full service and asset lifecycle in a single scalable platform with IFS Cloud telecommunications software


Rising customer expectations, shifting business models and disruptive competitors have made service a key component and differentiator for future success and growth. But with a lack of visibility across organizational platforms and legacy systems, telcos are struggling to deliver on their SLA’s, meet customer demand and manage operational efficiencies.

Enhance customer experience with an end-to-end service management platform

IFS end to end service capabilities resolve slow response times and poor service because one single system manages complete end-to-end service request – from contract centre through to mobile tech. IFS have helped customers achieve a 50% reduction in average request handling time and a 20% improvement in service agent operational effectiveness.


Transform workforce productivity & efficiency with advanced scheduling

Optimizing the productivity of your field workforce while delivering a great experience for your customers is ever more challenging in today’s on-demand economy. IFS’s world-class real-time scheduling and optimization tool uses AI and advanced algorithms to transform the efficiency of your workforce, seeing an increase of 28% more service jobs completed per day


Manage the entire asset lifecycle & Performance Management in one platform

IFS is built for today’s asset-intensive businesses. Powered by the latest in machine learning, augmented reality, and digital twin technology, our solution lets you manage the entire asset lifecycle, from commissioning to decommissioning. IFS listed as #1 in Gartner® Global EAM Market Share 2021 By Revenue

Here’s what customers are saying

Solutions and capabilities for telecommunications

  • ERP for Telecommunications

    An ERP system for Telecommunications companies can offer benefits through real time data access, offering additional business insight and the ability to help reduce errors. It can assist with business activities for example, employee management, customer relationship management (CRM), asset management, accounting, and financial management.

    IFS ERP software is a set of modules, like an ala carte menu, where the CSP can choose which modules are needed to manage the business in the best way. As an example, the human resource modules complement an FSM solution with the possibility to streamline competence management of the field workers. The supply chain modules will help increase the first-time fix rate by providing the right parts at the right time to the field workers. The accounting and customer modules can be used to manage sub-contractors.

    IFS offers a complete, easy to use Enterprise Resource Planning (ERP) modular solution that can help businesses and organizations within the telecom sector to streamline and integrate critical business processes to drive greater efficiency.

  • Field Service Management Telecommunications

    IFS Field Service Management (FSM) is a system that helps Communications Service Providers (CSPs) deliver effective onsite service by tracking requests, managing personnel, and maintaining visibility into operations. By breaking down silos, automating workflows, and streamlining processes, the IFS FSM solution helps CSPs to deliver frictionless field service experiences to customers and employees with one integrated system.

    From a customer satisfaction point of view, the obvious benefits are improved service delivery, faster response times, and increased transparency. For the CSPs, IFS FSM reduces costs, increases revenue, and improves customer retention.

    In summary, IFS Field Service Management provides benefits for both customers and CSPs. It’s a win-win situation for everyone involved.

  • Enterprise Software for the Telecom Industry

    Telecom companies often run numerous complex processes which need to be managed and implemented effectively. IFS Telecom enterprise software can be used to organize and manage these to ensure the successful running of any organization.

    The telecom industry is constantly undergoing technological evolution. For CSPs to manage this constant change and at the same time drive service innovation forward, they need their own internal enterprise software systems to be stable and reliable.

    Good telecom enterprise software is especially important today as it enables companies to support all aspects of their business including operations, as well as business development and customer facing activities. When everything around you is evolving, it can be hard to maintain efficiency and find viable cost savings. IFS telecom enterprise software helps by streamlining all business processes so that CSPs always can find savings, identify efficiency blockers and reduce waste.

    IFS provides enterprise software for the telecom industry that can do all the heavy lifting, leaving you to focus on just effectively managing the business for success.

  • Telecom Asset Management Software

    IFS Enterprise Asset Management (EAM) for Telecom is a combination of software, systems, and services used to maintain and control assets and Telecom equipment. For CSPs and telecom infrastructure companes, the benefits of IFS EAM include the ability to optimize the quality and utilization of assets throughout their whole lifecycle, increase productive uptime, and reduce operational costs.

    IFS EAM software is the only EAM software suite that supports a CSP not only after the assets are taken into production but also during a network rollout project, all the way from design to demand planning and construction of the telecom site(s) or fiber installations.

    IFS EAM is the only EAM software that supports the entire asset lifecycle all the way from design to decommissioning.

  • Telecom Site Management Software

    Telecom site management software enables the real time monitoring of projects and assets for telecommunications organizations. It is used to manage all aspects of the business to help with the successful running of the company.

    Good telecom site management software can help in all areas, including telecom tower deployment, fiber deployment and telecom contractor management. It can help match resources to jobs, manage high volume deployments and maintenance requests, all via a real-time automated platform.

    At IFS, we understand the importance of having good telecom site management software. This is why we offer a world-class, end-to-end service management platform that will help optimize your productivity and transform your business operations.

Supporting Assets

IFS_Updating legacy systems delivering a richer CX
Read our new telco research on updating legacy systems, delivering a richer CX and attracting talented workers
EV charging stations 670x413
Download our factsheet on simplifying ESG reporting and optimizing EV fleets
Read our whitepaper to learn why CSPs choose our AI-powered workforce scheduling optimization

Solutions for the telecommunications industry

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