Call Center & Customer Engagement Software Solutions
Engage and collaborate with customers from contact center to self-service to ensure service excellence
Call centers rely on a range of software, including customer engagement management software, CRM systems, call recording software, workforce management tools, and analytics platforms.
Simplify the delivery of seamless service from calls and email to chat and social messaging with world-class software from IFS.
Transforming CX at Baxi with an omni-channel agent desktop
Delivering an improved customer experience in the contact center and boosting agent efficiency by 20% with powerful customer engagement software from IFS.
Make customer experience your competitive edge
Reduce customer effort and actively engage with your customers at every stage of the service lifecycle with contact center software and AI-powered self-service.
Customer self-service innovation with purposeful AI
Customers are impatient. Deliver convenient anytime updates with self-service. Provide instant answers to queries, appointment booking, technician tracking, and automate a range of customer service requests and multi-stage resolution walk-throughs.
IFS recognized as the only 2024 Customer's Choice for Field Service Management in Gartner Peer Insights Report
This distinction is a recognition of vendors in this market based on feedback and ratings from verified end users of our product. Overall, IFS reviewers gave us a 4.6 out of 5, with 88% saying they would recommend our product.
“We’ve been excited by the ease of use of the IFS Customer Engagement solution.”
Head of Business Change – Aftersales
Baxi Heating Ltd
Head of Business Change – Aftersales
Baxi Heating Ltd
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Deliver customer-centric service to elevate call center experience
Today’s customers need to feel like they are the only customer. Rethink your call center. Differentiate your service. Empower your agents with a single, 360-view of the customer for 1-to-1, non-repetitive conversations.
Efficient omni-channel customer engagement improves service
Simplify service agent workflows with a single, integrated view to transform customer engagement. By engaging seamlessly across voice and the widest range of digital channels you can efficiently deliver quality customer service.
Class-leading field service management capabilities for organizations focused on service, projects and assets
IFS Cloud ensures profitable, service-based revenue streams – all within a single platform – by addressing the full service lifecycle.
Delighting your customers relies on providing employees with simple access to day-to-day business services
Enterprise Service Management software creates a joined-up approach to corporate services by managing service demand and supply through a common platform and portal.
