Call Center & Customer Engagement Software

Engage and collaborate with customers from contact center to self-service to ensure service excellence  

ifs_464_Solutions Hero Service Management Customer Engagement_02_22_670x413

Simplify the delivery of seamless service from calls and email to chat and social messaging with customer engagement management software from IFS. 

Transforming CX at Baxi with an omni-channel agent desktop 

Delivering an improved customer experience in the contact center and boosting agent efficiency by 20% with powerful customer engagement software from IFS.

ifs_464_CB_Transforming CX at Baxi with an omni-channel agent desktop
ifs_GettyImages-1180183363_05_23_670x413 (1)

Deliver customer-centric service to elevate the experience 

Today’s customers need to feel like they are the only customer.  Rethink your call center. Differentiate your service. Empower your agents with a single, 360-view of the customer for 1-to-1, non-repetitive conversations. 

Efficient omni-channel customer engagement improves service 

Simplify service agent workflows with a single, integrated view to transform customer engagement. By engaging seamlessly across voice and the widest range of digital channels you can efficiently deliver quality customer service. 


Solutions for your Industry

Get in touch

back to top back to top Back to Top