Reduce customer effort and actively engage with your customers at every stage of the service lifecycle with contact center software and AI-powered self-service.
Customer self-service innovation with purposeful AI
Customers are impatient. Satisfy their need for anytime updates and appointment booking with self-service interactions. Provide instant answers to customer queries and automate a range of customer service requests and multi-stage resolution walk-throughs.
“We’ve been excited by the ease of use of the IFS Customer Engagement solution.”
Head of Business Change – Aftersales,
Baxi Heating Ltd
Deliver customer-centric service to elevate the experience
Today’s customers need to feel like they are the only customer. Rethink your call center. Differentiate your service. Empower your agents with a single, 360-view of the customer for 1-to-1, non-repetitive conversations.
Efficient omni-channel customer engagement improves service
Simplify service agent workflows with a single, integrated view to transform customer engagement. By engaging seamlessly across voice and the widest range of digital channels you can efficiently deliver quality customer service.
Class-leading field service management capabilities for organizations focused on service, projects and assets
IFS Cloud ensures profitable, service-based revenue streams – all within a single platform – by addressing the full service lifecycle.