Contact center and customer engagement

Engage and collaborate with customers from contact center to self-service to ensure service excellence  

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Engaging with your customers in today’s digital world means creating a single, unified experience across every channel they choose to interact with you. Simplify the delivery of seamless service from calls and email to chat and social messaging.  

Transforming CX at Baxi with an omni-channel agent desktop 

Delivering an improved customer experience in the contact center and boosting agent efficiency by 20% with powerful customer engagement software from IFS.

ifs_464_CB_Transforming CX at Baxi with an omni-channel agent desktop

Customer self-service innovation with purposeful AI 

Customers are impatient. Satisfy their need for anytime updates and appointment booking with self-service interactions. Provide instant answers to customer queries and automate a range of customer service requests and multi-stage resolution walk-throughs.

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ifs_464_CB_Deliver customer-centric service to elevate the experience

Deliver customer-centric service to elevate the experience 

Today’s customers need to feel like they are the only customer.  Rethink your call center. Differentiate your service. Empower your agents with a single, 360-view of the customer for 1-to-1, non-repetitive conversations. 

Efficient omni-channel customer engagement improves service 

Simplify service agent workflows with a single, integrated view to transform customer engagement. By engaging seamlessly across voice and the widest range of digital channels you can efficiently deliver quality customer service. 

ifs_464_CB_Efficient omni-channel customer engagement improves service

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