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Workforce planning & scheduling in real time, for real life
AI optimized workforce planning software and workforce management software to boost first-time-fix and customer satisfaction
Field service scheduling for your mobile workforce of individuals, teams and contractors is complex. Customer-satisfying, first-time-fixes need the best technicians, with the right skills and parts, at the service location to meet SLA demands.
Intelligent workforce scheduling optimization in real time
Change is constant, so scheduling should be, too. For true efficiency, and to meet challenging SLAs, you need to balance competing priorities with incoming jobs and traffic, while looking for opportunities to combine jobs and planned maintenance.
Real-time scheduling optimization - no artificial constraints
Artificial constraints (like regions) limit optimization. AI solves huge scheduling problems caused by constraints in seconds. Ongoing analysis of real-time data, like new jobs and overruns, allows just-in-time scheduling for the non-committed plan.
Efficiently blend appointments with reactive and planned work
Offer appointment slots during the booking process that suit your business and your customers. Align appointment times around existing committed work and business rules and constraints, like costs to perform, SLAs, and weighted value to the business.
Optimize scheduling to your targets and business goals
Target-based scheduling allows you to deliver enhanced customer service and business value by focusing your scheduling on your business KPIs, like the percentage of emergency calls you respond to in the target SLA, and even specific customer SLAs.
Predict the future with capacity planning and forecasting
Test how your business could cope with a wide range of scenarios and predict what resources you may need as contracts, customers, demand, and SLAs change. Confidently decide how you can improve performance, expand, and more with predictive planning.
Class-leading field service management capabilities for organizations focused on service, projects and assets
IFS Cloud ensures profitable, service-based revenue streams – all within a single platform addressing the full service lifecycle.
Efficient, effective, connected field workers for service excellence and great customer experienc
Deliver a true end-to-end solution – from first call to final sign-off – to meet your customers’ expectations of a personalized, connected service.