Standard parts management and logistics are well-trodden territory for most organizations. For many firms, though, when the need arises for parts, returns, and depot service, reverse logistics management is not nearly as simple.
Reverse logistics software and depot repair in action
Spencer Technologies deploys field service, spare part and reverse logistics solutions to deliver exceptional service for retailers - efficiently managing the return and repair of assets.
100% visibility with service parts management software
Inventory represents an essential yet costly component of service operations. To achieve optimum performance while keeping costs low, organizations must carefully balance stock levels, locations, spare parts, service levels and more.
Reverse logistics reduce costs and repair turnaround time
To please customers, reduce costs, shorten repair turnarounds, and increase efficiency, your business, customers, and third-party repair vendors need to effectively manage and track items and receive alerts during the often complex repair process.
Reverse logistics & repair: Bringing the circular economy to life
Watch this engaging presentation to learn how IFS reverse logistics helps Spencer Technologies streamline service offering and create new business opportunities.
“We needed to get the repair center module up and running, implemented and trained on within 3 weeks. We did it.”
Director of Systems Development
“We have absolute visibility of urgency, allowing us to predict what repairs will be required and thus prioritise those repairs in the workshop.”
Managing returns is complex yet potentially profitable
For happier customers and greater profitability, you need high quality return processes and third-party servicing – from return material authorizations (RMA) to routing, receiving, repairing, refurbishing, warranties, packaging, shipping and billing.
Class-leading field service management capabilities for organizations focused on service, projects and assets
IFS Cloud ensures profitable service-based revenue streams – all within a single platform addressing the full service lifecycle.
Delivering effective service relies on a good understanding of customer products and assets
Comprehensive and granular asset management is vital for tracking warranties for efficient and effective repairs and returns.