End-to-end service logistics, reverse logistics and repair to maximize efficiency, save money, and reduce downtime
Standard parts management and logistics are well-trodden territory for most organizations. For many firms, though, when the need arises for parts, returns, and depot service, reverse logistics management is not nearly as simple.
Reverse logistics software and depot repair in action
Spencer Technologies deploys field service, spare part and reverse logistics solutions to deliver exceptional service for retailers - efficiently managing the return and repair of assets.
100% visibility with service parts management software
Inventory represents an essential yet costly component of service operations. To achieve optimum performance while keeping costs low, organizations must carefully balance stock levels, locations, spare parts, service levels and more.
Reverse logistics reduce costs and repair turnaround time
To please customers, reduce costs, shorten repair turnarounds, and increase efficiency, your business, customers, and third-party repair vendors need to effectively manage and track items and receive alerts during the often complex repair process.
“We needed to get the repair center module up and running, implemented and trained on within 3 weeks. We did it.”
Director of Systems Development
“We have absolute visibility of urgency, allowing us to predict what repairs will be required and thus prioritise those repairs in the workshop.”
Managing returns is complex yet potentially profitable
For happier customers and greater profitability, you need high quality return processes and third-party servicing – from return material authorizations (RMA) to routing, receiving, repairing, refurbishing, warranties, packaging, shipping and billing.