Manage returns and reverse logistics to maximize efficiency and save money.
Managing returns and reverse logistics for repairs and warranty claims demands efficiency to deliver great customer service. The increase in refurbishment and recycling will increase volumes and the need to control costs.
Reverse logistics software and depot repair in action
See how Spencer Technologies efficiently manages the return and repair of assets by deploying field service, spare part and reverse logistics solutions to deliver exceptional service for retailers.
Reverse logistics software reduces costs and controls returns
To please customers, reduce costs, shorten repair turnarounds, and increase efficiency, your business, customers, and third-party repair vendors need to effectively manage and track items and receive alerts during the often complex repair process.
"35% of our work orders have some type of reverse logistics and we process 10,000 returns a month"
Director of Systems Development
Reverse logistics and repair for the circular economy
Watch this engaging presentation to learn how IFS reverse logistics helps Spencer Technologies streamline service offering and create new business opportunities.
Managing returns is complex yet potentially profitable
For happier customers and greater profitability, you need high quality return processes and third-party servicing – from return material authorizations (RMA) to routing, receiving, repairing, refurbishing, warranties, packaging, shipping and billing.