Field Service Management (FSM) Software Solutions
Service management software to deliver service excellence, optimize workforce efficiency, and grow service revenues
Maximize profitable service-based revenue streams across the service lifecycle with service management tools from field service management with workforce scheduling and planning, to mobile field service and remote assistance capabilities.
Complete service lifecycle management
Increase service revenue, profitability, and customer experience by connecting planning, delivery and analysis for a holistic view of service.
Always-on AI scheduling optimization drives utilization at scale
IFS real-time scheduling optimization organizes thousands of tasks and technicians so the best resource is in the right place, on time, with the right parts and skills.
For service and asset management convergence
Eliminate silos, reduce cost and complexity, and increase productivity with IFS Cloud. One composable platform to manage the combined service and asset lifecycles.
Deliver service excellence with built-in Industrial AI in IFS Cloud FSM
Deliver faster, more reliable service that keeps customers happy and operations efficient. IFS.ai empowers your teams to make better decisions, reduce delays, and solve problems the first time, boosting productivity and customer satisfaction.
Complete Service Management, in 1 product
IFS Service Management offers complete control, optimization, innovation and connectivity across the entire service lifecycle.
Gain your competitive edge today.
IFS recognized as the only 2024 Customer's Choice for Field Service Management in Gartner Peer Insights Report
This distinction is a recognition of vendors in this market based on feedback and ratings from verified end users of our product. Overall, IFS reviewers gave us a 4.6 out of 5, with 88% saying they would recommend our product.
Integrating IFS Cloud Service Management into your existing landscape
Watch this session from Unleashed that brings out a holistic view of why Tetra Pak selected IFS Cloud for their service management operations and how they have integrated it with their business solutions' landscape to foster growth.
Reduce your service delivery costs and add business value
Optimize your current processes and be prepared for tomorrow’s business demands. Expand your service offerings, win new contracts and increase service revenue, all while delivering enhanced customer service and achieving your sustainability goals.
Your Guide to a Successful IFS Service Management Implementation
With every customer implementation, we welcome a new member to the IFS family. Working together, we help you reduce risk, cost, and time while optimizing outcomes and achieving the KPIs that matter most to your business.
Capabilities
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Field service management software
Experience complete, connected field service management to deliver consistent service to every customer, every time.
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Mobile workforce management
Balance the demands of asset inspections and maintenance with mobile workforce management software for timely delivery of customer service requests.
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Workforce scheduling & planning
Meet your complex workforce scheduling needs while delivering a great experience for your customers with complete and powerful workforce planning software.
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Contractor management
Boost margins for service delivery and enhance customer satisfaction by efficiently managing contractors with contractor management software.
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Contact center & customer engagement
Engage and collaborate with customers and employees using contact center software and self-service solutions to ensure service excellence.
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Contracts & warranties
Accurately model and manage your commercial relationships. Adjudicate warranty claims with accurate cost and revenue handling.
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Service parts logistics & repair
Comprehensive spare parts logistics management to increase first-time-fix plus depot repair
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Reverse logistics & returns management
Efficiently manage returns and reverse logistics for repairs, refurbishment and warranty claims.
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Remote assistance
Provide technicians with instant access to experts to help them resolve problems in the field quickly, reducing costs and increasing first-time fix rates.
Leading field service management for organizations focused on service, projects and assets
The only Leader in both the Gartner® Magic Quadrant™ for Field Service Management (FSM) and the IDC MarketScape for Enterprise Asset Management (EAM)
Field Service Management (FSM) software solutions for your industry
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Frequently asked questions
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What is Field Service Management?
Field service management (FSM) is a critical component of modern business operations. It enables organizations to efficiently manage their field service teams and resources. In today's fast-paced marketplace, effective field service management software solutions streamlines processes, enhances customer satisfaction, and boosts operational efficiency.
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What is Field Service Management Software for Energy & Utilities?
In today’s rapidly evolving energy and utilities sector, efficient field service management is crucial for maintaining reliable services and keeping customers happy. Field service software is designed to streamline operations, boost productivity, and ensure compliance with industry regulations.
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What is AI in Field Service Management?
AI in field service management is reshaping how businesses operate, offering a smarter way to manage resources and requests to meet customer needs. With AI's ability to rapidly analyze data and predict outcomes, companies can streamline operations and enhance service delivery.
