Service Management Software Solutions
Service management software to deliver service excellence, optimize workforce efficiency, and grow service revenues
Maximize profitable service-based revenue streams across the service lifecycle with service management tools from field service management with workforce scheduling and planning, to mobile field service and remote assistance capabilities.
Complete Service Management, in 1 product
IFS Service Management offers complete control, optimization, innovation and connectivity across the entire service lifecycle.
Gain your competitive edge today.
Partner with the 7-time Gartner Leader to Deliver Best-in-Class Service
For the 7th time in a row, IFS has been named a Leader in the 2022 Gartner®️ Magic Quadrant™️ for Field Service Management, with Gartner placing us highest for our Ability to Execute and furthest for Completeness of Vision in the report.
Integrating IFS Cloud Service Management into your existing landscape
Watch this session from Unleashed that brings out a holistic view of why Tetra Pak selected IFS Cloud for their service management operations and how they have integrated it with their business solutions' landscape to foster growth.
Deliver service anywhere
Boost first-time fix rates and customer satisfaction through omni-channel engagement, dynamic SLA-aware scheduling, and parts and skills matching. Instantly diagnose and solve issues with remote assistance.
Reduce your service delivery costs and add business value
Optimize your current processes and be prepared to meet tomorrow’s business requirements. Expand your service offerings, win new contracts and increase service revenue, all while delivering enhanced customer service.
Your Guide to a Successful IFS Service Management Implementation
With every customer implementation, we welcome a new member to the IFS family. Working together, we help you reduce risk, cost, and time while optimizing outcomes and achieving the KPIs that matter most to your business.
Capabilities
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Field service management software
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Mobile workforce management
Balance the demands of asset inspections and maintenance with mobile workforce management software for timely delivery of customer service requests.
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Workforce scheduling & planning
Meet your complex workforce scheduling needs while delivering a great experience for your customers with complete and powerful workforce planning software.
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Contact center & customer engagement
Engage and collaborate with customers and employees using contact center software and self-service solutions to ensure service excellence.
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Contracts & warranties
Accurately model and manage your commercial relationships. Adjudicate warranty claims with accurate cost and revenue handling.
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Service logistics & repair
Including reverse logistics management and depot repair, ship to service location from stock or supplier.
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Remote assistance
Provide technicians with instant access to experts to help them resolve problems in the field quickly, reducing costs and increasing first-time fix rates.
Leading field service management for organizations focused on service, projects and assets
The only Leader in both the Gartner® Magic Quadrant™ for Field Service Management (FSM) and the IDC MarketScape for Enterprise Asset Management (EAM)