IFS Appointment Assistant efficiently connects customers and field resources to improve your customer experience and drive technician satisfaction.
IFS Appointment Assistant improves service delivery experience. It provides:
- A better experience for your customers, lower call volumes, an improved technician experience and allows you to improve your net promoter scores (NPS).
- Real-time updates to your customers on their service visit, including expected time of arrival, appointment details and much more. Reduce calls into your contact center and significantly improve your customer experience.
- An opportunity to display targeted marketing messages directly to your customers to allow you to upsell other products or services.