Digital Transformation Investment in 2020 and Beyond: The Undeniable People Factor

On a global level, over a quarter (27 percent) of companies acknowledge that despite being key, people are often overlooked when planning and executing transformative projects.

Over 3,000 executives from six regions across the world input on their organization’s plans to invest in digital transformation technologies, as well as what a ‘success’ looks like to them. The survey explores the human element of digital transformation projects and their undeniable involvement in a project’s overall execution.

  • People are recognized as the ‘unsung heroes’ of digital transformation projects
  • Over a quarter (27 percent) of companies acknowledge that despite being key, people are often overlooked when planning and executing transformative projects 
  • Poor change management is a key reason why digital transformation projects fail. 
  • When implementing new digital transformation projects, businesses are focused on implementing the key technology and solutions but aren’t considering the importance of staff buy-in and acceptance of the project, which is intrinsically linked to its overall success.
 

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