2022 Gartner®️ Market Guide for MWM Software for Utilities

IFS Meets the Needs of a Wide Range of Utility Use Cases


For the 8th year in a row, IFS has been included in the Gartner Market Guide for Mobile Workforce Management Software for Utilities. The report provides valuable insights for utility CIOs who are looking to modernize field operations and adopt “a single view of the truth across asset management, customer systems, and spatial and outage use cases to support robustly optimized field workers with accurate, timely information that drives productivity and improves employee experience.”



The 2022 market guide examines the drivers behind utility digitization efforts, noting that utilities are rethinking their mobile workforce management (MWM) technology and work management strategies to “maintain business resilience under stressful operating conditions and ensure the physical integrity of aging assets.” With the end goal of optimizing asset and work life cycles, utility IT leaders are seeking work management solutions that span across business units and allow them to pool scarce critical field resources.

IFS, which acquired Clevest in 2020, is noted by Gartner as a tenured MWM vendor and is proud to deliver a combined enterprise asset management (EAM) and MWM offering with advanced workforce scheduling. IFS meets the needs of a wide range of utility departments and use cases and offers software with composability which Gartner highlights as a top consideration.

Read the full report to learn about:

  • Current mobile workforce management market trends and key considerations for utility CIOs
  • Top utility business imperatives, such as upgrading aging mobile applications, coordinating asset management activities and consolidating work requests sourced from disparate systems
  • Comparisons of vendor functional capabilities and reported use cases

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Gartner, Market Guide for Mobile Workforce Management Software for Utilities, Nicole Foust, Jim Robinson, Lloyd Jones, 30 May 2022. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.