In the IDC MarketScape for Worldwide Manufacturing Field Service Management Applications Vendor Assessment, IFS has been positioned in the Leaders category. IFS delivers a complete end-to-end service management offering, which extends beyond the needs of the field service team to support the broader service life cycle, which includes service parts, reverse logistics, repair center, and warranty management. This integrated perspective enables manufacturers to manage their entire service value chain.
Download the IDC MarketScape report to learn:
- The key areas IDC outlines for technology buyers in manufacturing
- IDC's key observations and profiling of top vendors
- Why IDC positioned IFS as a Leader in FSM
"IDC MarketScape Worldwide Manufacturing Field Service Management Applications 2021-2022 Vendor Assessment", By: Aly Pinder, December 2021, IDC # US46742521.
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.