Royal Commission Jubail Yanbu Customer Story
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KRITIS Compliance Driving Resilient Healthcare Operations
A healthcare provider’s journey to resilience through KRITIS alignment
With 40 clinics, 6,000 employees, and 300,000 patients each year, a German university hospital faced mounting IT complexity under KRITIS regulations. Manual processes slowed response times and limited visibility, threatening resilience.
To address this, the hospital launched an ITSM modernization effort to boost transparency, streamline service delivery, and build a scalable digital foundation for future growth.
We didn't have a self-service portal before. Now users also have the possibility to create tickets independently.
About the Organization
A German university hospital with 40 clinics, 6,000 staff, and 300,000 patients yearly, designated as KRITIS critical infrastructure.
Benefits
- Improved service access through a self-service portal
- Enhanced compliance with KRITIS
- Real-time visibility and reporting
- Operational stability and reliability
- Reduced reliance on external support
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