Travelzoo sees 350% increase in survey response rate with IFS Customerville

Since their implementation of IFS Customerville, Travelzoo has seen a 350% increase in their overall survey response rate.

Travelzoo, a leading online organization for travel and entertainment deals, was seeing a change in business, and with that the way they collected data needed to change too. 

Lisa Oswald, SVP, Global Head of Customer Service at Travelzoo, explains why IFS Customerville empowers them to have better insights and visualization of their survey data.

Learn more about IFS and Customer Experience Management: