From a shortage of skilled field techs, to reducing operational costs, meeting rising customer expectations and providing new differentiated outcomes-based contracts. Leading businesses need to think carefully about how they manage their field service operations and the type of technology they invest in.
Download this eBook to learn how service providers are facing up to the challenge, Discover:
- How real-time scheduling optimization can delight customers whilst reducing operational costs
- What Customer self-service options makes most sense
- How to transform your First-Time fix Rates
- How to manage a Contingent Workforce
- What benefits remote service can bring.