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Transmission & Distribution

Project, asset and service software solutions

IFS provides a complete solution for energy and water utilities, including the Clevest line of Mobile Workforce Management (MWM) products, helping drive the digitization of core processes and the ability to focus the customer experience. Together we have a proven record in helping utilities achieve greater uptime and improve worker and community safety.

IFS is independently recognized as a leading supplier of on-premise or cloud-enabled ERP, EAM, and MWM software, with customers across Power Grid Transmission, Network Distribution, and Smart Meter Services.

New challenges are entering the energy market, coupled with emerging technologies and changing consumer demands. Our focus on project, workforce, asset, and service-focused organizations means IFS is the software vendor to support your business and turn challenges into opportunities.

IFS utility smart meter AMI deployment and maintenance

Get the Gartner Market Guide for Mobile Workforce Management Software for Utilities

Read the full report to learn:

  • Industry trends and technology innovations
  • Vendor functional capabilities and evaluations
  • What Gartner says about IFS and Clevest

Find out more

Transforming Utility Field Operations

Learn how energy and water utilities are using innovative technologies to transform field operations and improve the customer experience.

Get digital automated workflows for a safe and real-time operation

Learn how our Clevest Mobile Workforce Management solution unifies your operation across your back office, dispatch centers, and workers in the field.

Our customers benefit from automated and digital workflows so they can plan workforce capacity and schedules in advance as well as analyze and respond to situations in the moment, eliminating time-consuming paperwork for an environmentally friendly and real-time operation.

Learn more about Mobile Workforce Management for Utilities

The New Reality for Utilities is a Merged Reality

Imagine if you could attend home visits virtually, guiding a customer through trouble-shooting procedures and other activities while in a separate location? A virtual tech site visit guarantees compliance with health guidelines, ensuring wellness protocols are not compromised.

Merged reality isn’t a glimpse into the future, it’s happening today. FortisBC is using this technology to interact with customers virtually across its operation, and discusses this fascinating technology and how it transforms your customer service model.

Watch the recorded webinar

Learn how utilities can implement omni-channel customer communications

Omni-channel software, powered by AI, consolidates the various threads of outreach into a single line of service. Duplicate requests are automatically removed from the queue and all interaction is captured within a single ticket. When used with mobile workforce management (MWM) technology, the entire process is automated.

Join Memphis Light Gas & Water for a discussion on how omni-channel customer communications and MWM technologies can help utilities provide excellent service while increasing agent effectiveness and reducing average request handling time.

Watch the recorded webinar

Explore IFS's role in energy & utilities

Energy & Utilities organizations need to improve operational efficiency and the customer experience. Achieving this involves a wide range of processes across various scenarios. Explore the interactive map of the energy & utilities ecosystem to see where IFS software adds value.

Explore here

IFS a Gartner Peer Insights Customers' Choice for Enterprise Asset Management Software

IFS has been recognized as a top-rated vendor and distinguished by our customers as a Gartner Peer Insights Customers Choice' for Enterprise Asset Management Software through the Gartner Peer Insights platform.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

VIEW THE CUSTOMERS’ CHOICE DISTINCTION

Gartner Customer Choice Badge

Mindfuel for Energy and Water Utilities

IFS Cloud is a single platform that seamlessly brings together the world-leading industry capabilities and products that IFS offers customers.

Learn how energy and water utilities can benefit from this latest innovation from IFS.

Watch the webinar now

IFS ERP, EAM and FSM deliver value to our customers across Telecommunications, Energy, Utilities & Resources

ERP for Telecommuniations

Enterprise Resource Planning

IFS Applications is a different kind of enterprise resource planning software (ERP). It is not complex and rigid like some other ERP suites. Rather, it is designed to rapidly adjust to changes in technology and business, maximizing enterprise agility.

And IFS Applications is capable of delivering more than just ERP. It has native functionality for enterprise project management (EPM), enterprise asset management (EAM) and service management. The application can be configured for a variety of settings including but not limited to discrete manufacturing, process manufacturing, multi-mode manufacturing, construction and engineering, and esoteric and demanding settings like multi-mode manufacturing, aerospace and defense, engineer, procure construct (EPC) and offshore oil and gas drilling. It is in these demanding settings that combine elements of manufacturing, project management and asset management that IFS Applications is without peer as an ERP solution.

Read more

EAM for Telecommunications

Enterprise Asset Management

Enterprise asset management (EAM) software needs to be more than a glorified computerized maintenance management system (CMMS). And IFS Applications offers more. A lot more. As part of a complete enterprise suite or as a standalone EAM solution, IFS Applications offers you the freedom to implement as much supporting functionality as you need to meet your asset management and other organizational requirements. Sure, you get maintenance scheduling, work orders and other functionality necessary for reliability-centered maintenance. But you also can extend your EAM solution with human resources, purchasing, risk management, finance, document management and more.

Read more

Service Management in Telecommunications

Service Management

Whether you are providing service in the field, in a plant, at a customer’s home or office, in a depot environment, on linear or other capital assets, or anywhere else, IFS Service Management has a solution for you. This is also available regardless of whether you are delivering service through booking appointments, against demanding service level agreements (SLAs), adhering to maintenance contracts, with businesses or directly with consumers.

Read more

Mobile Workforce Management

The alignment between operations staff and field workers can make or break your bottom line. Relying on manual workflows and paperwork generated from the field is time consuming and error prone, with most of the data-entry work occurring after the fact. With limited insights and lack of access to real-time data, the scheduling of crews and equipment can be difficult and inefficient.

Our Clevest Mobile Workforce Management (MWM) solution unifies your operation across your back office, dispatch centers, and workers in the field. IFS customers benefit from automated and digital workflows so they can plan workforce capacity and schedules in advance as well as analyze and respond to situations in the moment, eliminating time-consuming paperwork for an environmentally
friendly and real-time operation.

Read more

Enterprise Resource Planning

IFS Applications is a different kind of enterprise resource planning software (ERP). It is not complex and rigid like some other ERP suites. Rather, it is designed to rapidly adjust to changes in technology and business, maximizing enterprise agility.

And IFS Applications is capable of delivering more than just ERP. It has native functionality for enterprise project management (EPM), enterprise asset management (EAM) and service management. The application can be configured for a variety of settings including but not limited to discrete manufacturing, process manufacturing, multi-mode manufacturing, construction and engineering, and esoteric and demanding settings like multi-mode manufacturing, aerospace and defense, engineer, procure construct (EPC) and offshore oil and gas drilling. It is in these demanding settings that combine elements of manufacturing, project management and asset management that IFS Applications is without peer as an ERP solution.

ERP for Telecommuniations

Read more

Enterprise Asset Management

Enterprise asset management (EAM) software needs to be more than a glorified computerized maintenance management system (CMMS). And IFS Applications offers more. A lot more. As part of a complete enterprise suite or as a standalone EAM solution, IFS Applications offers you the freedom to implement as much supporting functionality as you need to meet your asset management and other organizational requirements. Sure, you get maintenance scheduling, work orders and other functionality necessary for reliability-centered maintenance. But you also can extend your EAM solution with human resources, purchasing, risk management, finance, document management and more.

EAM for Telecommunications

Read more

Service Management

Whether you are providing service in the field, in a plant, at a customer’s home or office, in a depot environment, on linear or other capital assets, or anywhere else, IFS Service Management has a solution for you. This is also available regardless of whether you are delivering service through booking appointments, against demanding service level agreements (SLAs), adhering to maintenance contracts, with businesses or directly with consumers.

Service Management in Telecommunications

Read more

Mobile Workforce Management

The alignment between operations staff and field workers can make or break your bottom line. Relying on manual workflows and paperwork generated from the field is time consuming and error prone, with most of the data-entry work occurring after the fact. With limited insights and lack of access to real-time data, the scheduling of crews and equipment can be difficult and inefficient.

Our Clevest Mobile Workforce Management (MWM) solution unifies your operation across your back office, dispatch centers, and workers in the field. IFS customers benefit from automated and digital workflows so they can plan workforce capacity and schedules in advance as well as analyze and respond to situations in the moment, eliminating time-consuming paperwork for an environmentally
friendly and real-time operation.

Read more