Published06 June 2023
3 minute read

Manufacturers gambling competitive advantage with slow digital investments and lack of ROI

  • Manufacturers with optimized digital transformation (DX) saw profits increase 40% vs. less digitally mature organizations. 
  • Only 26% of manufacturers surveyed are pursuing new revenue streams; while only 28% are engaging with new ecosystems.  
  • Biggest ROI gains come from developing new business models (51%) that scale beyond "business as usual.” 

London, UK, June 6, 2023 – IFS, the global cloud enterprise software company, today announced the results of an IDC InfoBrief, sponsored by IFS, Shaping the Future of Manufacturing,* revealing the level of digital transformation (DX) in Manufacturing, one of IFS's core industries. The study, polling 160 senior decision-makers within manufacturing companies across Europe, the Americas and Asia, identify the areas in which manufacturers can maximize growth by observing their future investment plans, IT strategy and related challenges.  

Manufacturers' main obstacles – increasing labor costs (61%), growing costs for raw materials (42%) and supply chain issues (42%) – continue to be prioritized. However, firefighting against these immediate challenges has distracted manufacturers from differentiating their operations. With no immediate signs of relief from disruption, manufacturers must adapt their business models and focus on areas beyond their typical core domains. 

DX remains firmly on manufacturers' strategic roadmaps, as the study reveals encouraging signs that more than half (53%) of manufacturers are continuing to invest in digital initiatives to support their core business operations. Those that have successfully moved beyond the pilot stages of their digital transformation journey and are actively pursuing digital maturity are already experiencing increases in profit. The survey shows that manufacturers reporting an optimized level of DX saw profits increase (40%); while those with less advanced DX maturity suffered bigger reductions in profit in the last fiscal year.  

It is crucial that manufacturers continue to acknowledge the importance of advancing their digital initiatives. However, to ensure success, they must strike a balance between their DX investments and critical business priorities. Alarmingly, (62%) of respondents lack clarity on the ROI from their DX initiatives. If this continues, manufacturers risk losing competitive advantage and jeopardizing the scale and deployment of future initiatives.  

In line with this, recent IFS results have shown that CIOs are increasingly moving toward prioritizing technology investments that help build resilience in their business and generate value through digital technologies. However, without clear evidence of ROI, manufacturers will find it challenging to convince senior IT management to allocate budget towards digital initiatives.  

To truly thrive, organizations must follow the lead of manufacturers who are actively engaging with new ecosystems (28%), creating new revenue streams (26%), and exploring new markets (25%) to gain advantage over competitors. Positive indicators from the survey show that manufacturers are seeing the biggest ROI gains through scaling initiatives beyond pilots and deploying a mature DX strategy to address processes and people. The research also reveals that ROI benefits are being met or exceeded through mature digital initiatives targeted at developing new business models (51%) and engaging with new ecosystems (37%). 

Maggie Slowik, Global Industry Director for Manufacturing at IFS, said: "Manufacturers are under increasing pressure to differentiate in a landscape characterized by volatility while retaining the agility which is essential for building operational resilience. We know that digital maturity impacts profit. However, without transparency and measurable ROI it will become increasingly difficult for manufacturers to scale and deliver tangible benefits from their investments."  

Slowik continued: "The more digital initiatives deliver ROI, the easier it is for organizations to make a case for further digital investments - these must be enabled by scalable, cloud-based IT solutions to deliver long-term revenue and profit growth. We see that manufacturers who have broken through the pilot phases of their DX journey, and continue to push for digital maturity, are already reaping the benefits of ROI as a means to generate long-term value and remain competitive. 

In the future, successful organizations will implement an advanced approach to DX that considers the "impact-scale-trust" dimensions of digital initiatives, continuously using digital technology not only to optimize operations but also to achieve advantage and create value with digital technology." 

A complimentary copy of the IDC InfoBrief, Sponsored by IFS, The Future of Manufacturing (doc #EUR150205923, April 2023), can be found here

About IFS 

IFS develops and delivers cloud enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. Within our single platform, our industry specific products are innately connected to a single data model and use embedded digital innovation so that our customers can be their best when it really matters to their customers—at the Moment of Service™️. The industry expertise of our people and of our growing ecosystem, together with a commitment to deliver value at every single step, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of over 5,500 employees every day live our values of agility, trustworthiness, and collaboration in how we support thousands of customers. Learn more about how our enterprise software solutions can help your business today at 

IFS Press Contacts 

EUROPE, MEA & APJ: Adam Gillbe 

IFS, Director of Corporate & Executive Communications 


Phone: +44 7775 114 856 


USA: Mairi Morgan  

IFS, Director of Corporate & Executive Communications 


Phone: +1 520 396 2155 


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