BRITA redesigns drinking water service delivery with comprehensive solution from IFS
Global expert for drinking water filtration to deploy cloud-based service management platform from IFS for its European operations
London, July 9, 2020 – IFS, the global enterprise applications company, announces that BRITA, one of the world’s leading companies in drinking water optimization, has selected IFS’s comprehensive service management solution covering field service management, workforce scheduling & planning, and customer engagement.
BRITA is fully committed to customer service as the main point of competitive differentiation. To power its pursuit of becoming global market leader, the company needed a comprehensive service management solution that could ensure a consistent and positive customer experience globally while delivering workforce efficiency and data accuracy.
Following a competitive bid process involving several enterprise software vendors, BRITA selected IFS based on the solution’s wide-ranging field service management functionality and native integration with workforce scheduling and planning capabilities.
The central IFS solution will unify a number of manual processes with a holistic end-to-end platform that spans the entire service value chain, from service request management to automated technician dispatch and maintenance and repair completion. The solution will also help BRITA in the future to return and recycle spent water filter products.
The IFS solution, which will be used by BRITA’s field and customer service staff in Germany, France, Switzerland, Benelux, and the UK, will be fully integrated with the company’s existing enterprise resource planning (ERP) and customer relationship management (CRM) systems.
“Customer service is a vital part of our value proposition and a key differentiator in our highly competitive market segment,” said Tanja Manegold, Senior Group Director Service Prof. Dispenser at BRITA. “Investing in a best-in-class service management suite will help us advance our leading position. IFS was able to present us with a fully integrated platform that can deliver one version of the truth, which will help us deliver on our service-level agreements and enhance our first-time fix rates.”
Marcus Pannier, IFS Managing Director, Germany, Switzerland, and Austria, added, “We are honored to work alongside such a globally renowned brand such as BRITA. All around the world, leading-edge manufacturers like BRITA are looking to service and servitization strategies to boost revenues and earn more customer hearts and minds. At IFS, we have anticipated this shift and are ready to equip these early movers with robust enterprise software that is designed to enhance workforce efficiency while safeguarding a great customer experience.”
Learn more about how IFS helps ensure a beautiful customer service experience at www.ifs.com/corp/solutions/service-management/.
About the BRITA Group
With a total revenue of 548 million euros in the financial year 2019 and 1,953 employees worldwide (973 of them in Germany), the BRITA Group is one of the leading companies in drinking water optimization. Its traditional brand BRITA holds a leading position in the global water filter market. The family-owned company with its headquarters in Taunusstein near Wiesbaden is represented through 29 national and international subsidiaries or operating facilities as well as participations, sales and industrial partners in 69 countries on all five continents. It operates production facilities in Germany, the United Kingdom, Italy and China. Founded in 1966, the inventor of the table water filter for domestic use today develops, produces and sells a broad portfolio of innovative solutions for drinking water optimization; for private use (table water filters, piped systems as well as the BRITA Integrated Solutions for small and large electrical appliances from renowned manufacturers) and commercial use (solutions for the hotel, catering and vending industry) as well as piped water dispensers for offices, schools, the catering trade and the hygiene-sensitive care sector (hospitals, nursing homes). Since 2016, BRITA has been working together with Whale and Dolphin Conservation (WDC) to protect the oceans from plastic waste and thus contribute to the protection of whales and dolphins.
For further information visit: www.brita.com.
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com
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