Customer Experience Management (CXM) software solutions

Get analytical reporting based on your voice of the customer survey feedback quickly. Take advantage of built-in text analytics and sentiment scoring. Analyze, filter and segment data in one place.

Dashboards

Package and present customer data in attractive ways to win broader employee engagement and action with Live Dashboard.™ The dashboards provide a real-time visual understanding of which areas are wowing your customers, and where there are opportunities to improve your products, services and operations. The dashboards are easy to use and comes with standard reports and tools to leverage statistics, stories and photos. Users can go from high-level understanding to detailed analytics. See statistics, red flags and customer comments. Give each front-line employee or team manager their own Live Dashboard so each person sees the information that they need to see. Our dashboards provide important customer experience management data to analytical users, from regional or business unit performance to performance data for individual employee level. All results can be rolled up into high-level corporate views. Users can sort and filter across reports using a broad range of filters.

Curated Emails

We’ve reinvented information sharing and email-based reporting, evolving it from simply delivering data to curating personalized content. Automatically select, curate and publish feedback results with ease through E-publications™. Get beautifully designed information that captures attention. Automatically email reports that summarize results into crisp, clear reports straight to key managers’ inboxes.

Real-time Alerts

Surveys sense sub-par experiences or service failures. As well as reacting in real -time in the survey with a different tone, Customerville sends red flag alerts in real time to managers so that action can be taken to improve your service and avoid churn. You can record any actions taken, the quantity of time invested or other measurables.

Allow citizen users to rapidly extend core surveys or create new standalone surveys. Integrate supporting artwork, styling, storytelling approaches, responsive behavior and reporting through Survey Studio. Create a rich look and feel and art that responds dynamically to support a survey’s path. Survey Studio automatically renders purpose-built surveys for desktop, mobile and tablet. Get an optimized mobile experience designed to take full advantage of a device. Make sure that even through the survey process you are delivering a better moment of service. 

 Take the VOC survey management burden off your teams so they get on with other activities. You can harness our expertise to guide you through your customer experience management program. We will work with you to scope the outcomes, provide best practices, and provide visual design expertise.