Outcome-based business models report


Outcomes are the new opportunity. In this report from Boston Consulting Group, find out why it is becoming increasingly common for businesses to adopt Outcome-Based Business Models, focusing on on-going positive outcomes for their customers rather than product sales.


Companies deliver outcomes mainly by combining servitization with digitalization. In B2C markets, the early entrants are using digital technologies to deliver customized and personalized outcomes in real time. 


Learn the benefits of this approach including:

  • Increase in brand loyalty and long-term relationships
  • Improved profits
  • Growth in up-selling opportunities
  • Optimized business potential


Download the analyst report to learn how delivering outcomes changes everything.

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