State of Service 2023 Global Report

A Global View into the Biggest Trends in Field Service Today

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Service organizations have reached a tipping point. Under increasing pressure to remain competitive and profitable within the new digital order, companies must pivot quickly.


In late 2022, IFS surveyed 400 CIOs, COOs, VPs and Directors of Operations, Field Service and Information Technology across Manufacturing, Service Provider, Telecommunications and Utility organizations globally. The resulting report delivers fresh, data-based insights into the biggest challenges, technology trends and opportunities that service organizations will face this year.

Where does your organization stand? How do you compare to your peers across industries and the globe? And what service management technology should be on the top of your wish list for 2023?

Read the State of Service 2023 Global Report now to learn:


  • The top 5 challenges facing field service companies today
  • The top 10 areas of focus for service organizations in the next year
  • The state of service management technology adoption, and which capabilities you need now and next

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