CKenergy Electric Cooperative Customer Story
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Denton Municipal Electric
Denton Municipal Electric combines dispatching and work assignment into a single system
IFS’s Mobile Workforce Management software improves response time, reliability and crew safety
Burdened by outdated paper-based systems, Denton Municipal Electric opted for IFS's Mobile Workforce Management software to streamline operations. The IFS system integrates with multiple utilities, including CIS, CMMS/WAMS, OMS, 811, and GIS, enabling the creation and management of tickets for various citywide calls. It handles non-customer calls like reporting leaks and creates orders both in the office and the field. The environment includes mobile service orders, outage orders, locates, and water service work, all seamlessly integrated with the utility's GIS system.
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“Our office staff and electric crews are finding the IFS system is easy to use and provides even more information than expected. Response times are faster, and we expect the improved response times and faster power restoration to boost customer satisfaction. By unifying our workflow around a paperless system, we are reducing operational costs.”
Engineering Systems Applications Supervisor, Denton Municipal Electric
About Denton Municipal Electric
Denton Municipal Electric is a community-owned, not-for-profit public power utility that serves 64,000 customers with 100% renewable energy.
Benefits seen using IFS:
- One workflow across the city utilities
- Real-time visibility into work across the city
- Faster response times leading to improved customer satisfaction
- Lower overall operational costs
- Reporting and analysis on KPI’s
- No more paper work orders
