Fitness First dramatically improve contact centre performance via the IFS CE unified desktop solution
Fitness First, the world’s largest gym, health and fitness club, recognised the importance of their contact centre, being the first essential touch point of contact for customers of all types. They managed to transform their customer service via this portal with the deployment of the IFS CE unified desktop, resulting in a full integration of all pre-existing systems in one, simplified view for their agents.
Since implementing IFS CE, Fitness First have:
- Increased first contact resolution
- Improved customer satisfaction
- Significantly reduced their inbound call volume
To read more about Fitness First’s transformation, download their customer story.
File Information: Case Study, PDF 0.2 MB